Come get some

A couple of frustrating situations I'd like to relate.

This morning a woman came in whom I didn't recognize. That's not unusual of course. And anyway I can't remember every fuckface that comes in the door. Sometimes I'll have people who will ask for "the usual," but fucked if I know what drink you ordered on one or two other occasions over the period of a few weeks. Okay, well, in this case it became clear she'd been there before (which I'll get to in a second). Things immediately start to go wrong here, so I played it out best I could. I'll admit I'm easily irritated. Let's just get that out of the way. Chances are you do something that annoys me. I'll survive. I do things that annoy me. To other people I mean... not to myself. There are those rare interactions, however, wherein nothing seems to go right.
1. She began by identifying her coffee as the "Peabody" rather than the appropriate "Peaberry." Not that big a deal, right? I nearly corrected her but thought better of it. It was already the third time that mistake had been made today.
2. She produced five whole bean stamp cards, each with roughly two pounds (out of ten) stamped. Surely not the first time I've combined somebody's cards, but this was a record. If you've ever had business cards printed out, you'll know that they can be pricey. Further irked, I still combined the cards & kept my composure.
3. I ask her if she needs anything else, and she declines. After paying, she brings up the complimentary coffee that comes with whole bean purchases. She could have said something when I asked but... well I guess that doesn't matter so much. Thing is, the free coffee comes with a pound or more purchased. She had about 3/4 of a pound. I don't know but... it seems like she would only have waited until the transaction was over if she knew she didn't have enough. Let's suss out how this went, shall we?
Me: I'm sorry; the free 8oz comes with a pound or more. You have about 3/4 pound here.
[I'll mention at this time that it is extremely annoying when people want to try to accumulate their free coffees. That's why we say at the "time of purchase" so it's not so goddamn difficult to complete the transaction. I mean who the fuck is going to keep track of that?]
Cust: Oh, so I'm not a good enough customer?
[see if you can come up with a reasonable answer to this question]
Me: Oh you know... silly policies.
Cust [walking away]: That's why people come to small businesses, right? To avoid all that corporate stuff.
Me: Mmmm...

Alright, so who the fuck are you then? You've obviously bought coffee here before, but I don't know you. You expect something for free because...
1. You're a regular customer.
2. We're a small business.
Do either of those make sense? I just... can't get my head around it.

Another thing, which happened yesterday, is another sticky one. I've written about bums before (this city's got 'em). As far as vagrants go, this guy wasn't so bad. I was told a bit later that he was known in nearby businesses as "Sneaky Santa." I suppose his beard was reminiscent, but he seemed a bit to decrepit to pull off anything sneaky.
SS might have been sitting at a table out front, but I believe it's more likely he was simply walking by. A customer decided he "looked like he needed a cup of coffee" and bought one for him. Congratulations, fuckwit! Your $1.40 has bought you a feeling of self-satisfaction that will keep you smug for the rest of the goddamn day! Meanwhile, I am given the opportunity to express my goodwill for the next six hours. Sweet! I can't ask him to leave because... well I guess he's sort of a customer. He sat there at a table inside, smelling of his salty-sweet self, making awkward eye contact with every hapless customer who walked in the door. On the plus side, I got to enjoy a range of reactions to his presence such as eye-averting fear and short-lived pity. From time to time he tried to make conversation, but I was unable to glean more than the following:
1. It's hot outside.
2. Barbers shave with a straight razor.
3. Our company roasts its own coffee in a small town which he has visited (or possibly grew up in).
4. He also has a Bojangles cup.
5. A query: is that sound a television? No. It is, in fact, the radio.
I briefed my replacement on the situation, to which his response was "No more refills for him!" Well played, friend. Well played indeed. I grew worried that he would reemerge today, but he has not (so far). Perhaps the heat, in conjunction with a scorching hot diuretic, killed him.

A special thanks to Wikipedia and Google image search for making the unnecessary hyperlinks possible.